Shift Car Studio’s foremost priority is customer satisfaction by keeping them aware of every instant. Our policy applies to all the orders placed within the country. All the return requests will be accepted within 2 days after delivery. Return requests received after over 2 days of delivery are not eligible for return. If the product is damaged, incorrect, missing, or defective, you can file a return request for the product.

For the products having expiry or after use issues, you can contact the customer care support team.

Return Conditions

We facilitate by giving the return service in case you receive a damaged product or not being under the customer’s specifications.

• The product must be returned unopened, unused, unsealed and complete with all the original boxes details. The packaging of the product should be unblemished.
• Bulk products near to expiry can also be returned. But if the product is expired, it cannot be returned.
• For selected categories, if the customer’s mind changes, no longer need the product, or does not like the product, then the product can be returned.
• If the delivered product is incorrect (the difference in the image's presentation on the website) or incomplete (any accessory is missing), then it can be returned.
• All the accessories included with the particular product are not returned or exchanged.
• If the product is customized according to your desire, then it is not returnable.
• If the product gets damaged even a bit, or stained then the product cannot be returned.

How to Return or Exchange?

For exchange of the purchased item, email us at info@shift.pk or call us at 03 111 069 873. Our customer care support will get back to you within 24-48 working hours. You can return the order to our provided address. We do not accept the exchange of items that are not purchased through our app or website.

We provide the exchange facility on our website. Return the defective/damaged product within  2 days of delivery. The original receipt is required for the exchange of the purchased item for our convenience and your ease. If the customer does not like the product, then the return cost shall be paid by them. If the product is damaged or defective, then the company will pay the return shipping cost.

Refund Policy

Modes of Refund Payment

JazzCash / Easypaisa If you pay the return shipping cost, the company refunds the product amount and the return shipping cost to you through JazzCash or Easypaisa.

Bank Deposit We refund the amount back to your bank account. The provided bank details must be correct, and the account must be activated.

Refund Voucher Vouchers are sent to the customers that can be utilized in your next order.